Survey - Lexington Cutter, Inc.

Lexington Cutter, Inc. Customer Survey

	Strongly Disagree	Disagree	Agree	Strongly Agree
Sales and Marketing
Inside sales people are knowledgeable.
Stock and price checks are fast and accurate.
Prices are competitive.
Lexington is our primary source for carbide tipped tools.
Lexington's Rep adds value to the product line.
I am satisfied with Lexington's order process
Communication
Responds quickly to emergencies.
Sales people are polite and courteous.
Quote response meets my needs.
Quotes are accurate.
Good communications are provided.
Product & Shipment Support
Deliveries are timely.
Deliveries are accurate.
Technical support meets my needs.
Packaging meets my needs.
Pricing on 48 hour cutter promo is competitive.
Ethics & Policy
Returns policy meets my needs.
Problems are resolved quickly.
Problems are resolved effectively.
Lexington stands behind its products.
Lexington is easy to conduct business with.
Quality
Specials are of high quality.
Standards are of high quality.
Quality is consistent.
Quality is more important than price.
Appearance of product is important.
ISO certification is important.
Overall I am satisfied with Lexington's quality.
Questions
What new products would you like?
What additional services would you like?
Lexington should develop an online stock check?	Yes No
Are you participating in the Hunting for Sales Promo?	Yes No
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Information
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Would you like a catalog on a CD when available?	Yes No
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